Mumbai: Air India announces the migration of its core Enterprise Resource Planning (ERP) system using SAP’s RISE with SAP software that offers business transformation services and partner expertise that helps companies complete their personalised path to the cloud.

This is expected to improve Air India’s core enterprise functions such as Finance and Human Resources as well as major functional areas such as Commercial, Operations, and Engineering.

“Air India’s vision is to emerge as the world’s most technologically advanced airline. A critical and foundational capability for this is a highly reliable, scalable modern ERP system that will drive significant improvements to our operational efficiency and assist us in creating a delightful customer experience. We identified the migration of our ERP System to a modern cloud infrastructure as one of the most important steps in this transformation journey,” said Air India’s Chief Digital and Technology Officer, Satya Ramaswamy.

Until now, Air India was using an outdated ERP system that runs on a decade-old mainframe and associated software. As per the company, the unavailability of backup and restore operations for the migration of Air India’s critical system proved to be a major challenge. However, Air India and SAP have developed alternatives to circumvent this hurdle and deliver migration ahead of schedule. This migration paves way for further modernisation of Air India’s ERP system and the process of combining other Star Alliance group airlines.

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