Indane LPG booking and delivery system experiences outage.

State-owned Indian Oil Corporation on September 6, said its Indane LPG booking and delivery system managed by IBM India has experienced an outage for last two days.

IndianOil along with International Business Machines (IBM) and Oracle are working to restore the system at the earliest.

However, customers can continue to make booking through SMS or IVRS number 77189 55555, one can also give a Missed call 84549 55555 or contact through WhatsApp 75888 88824.
Customers can also get the LPG through their distributors directly. Besides, they can reach out to the showroom phone lines displayed on cash memo as well.

In a press release the delivery system said, "Your bookings will be registered and we shall continue to deliver cylinders to you as soon as we can. We are hopeful to resolve the issue by today evening so that we can service your calls as usual from tomorrow.

We regret for the inconvenience caused to our customers due to sudden system outage."

According to a report by the Hindu, the fallout was evident in Kerala with customers in many areas rushing to book the refills, at Indane cooking gas distributorships. The demand for liquefied petroleum gas is more than usual in the State in the backdrop of the ensuing Onam festival.

There are 14 crore Indane customers across the country and they are being catered to by 12,800 distributors. In urban areas, the backlog or the time taken from the booking for the refill to be supplied is 1.5 to 2 days, while in rural areas it is higher.

Indane is a subsidiary of Indian Oil Corporation which is under the ownership of Ministry of Petroleum and Natural Gas of the government of India. It is the world's second largest government-owned subsidiary responsible for manufacturing LPG.

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