Guwahati: There have been heaps of questions ever since Union Aviation Minister Jyotiraditya Sciandia asked airlines to cancel flights delayed beyond three hours. 

So how does the Lokapriya Gopinath Bordoloi International Airport (LGBI), the largest in the Northeast Indian region, deal with such difficult circumstances? Business North East talked to a few airport officials to find out.

"Sometimes, it can't be helped if the flights arrive late. On the airport's behalf, we send messages (SMS) to the customers three hours before take-off to ensure that at least they arrive on time," an official said.

In the event of cancellations or delays, the finances and other aspects of the transactions are settled between the airlines and the customers. “Every message is conveyed to the passengers. They also have the option of availing smart adjustments like shifting from Indigo to Indigo, Akasa to Akasa, and so on", another official informed.

The Guwahati airport is known for being one of the busiest in eastern India, and footfall crossed 4 lakhs during some months last year. In 2021, the Adani Group took over the management of this airport from the Airports Authority of India (AAI).

It may be mentioned here that Scindia's comments came following the recent controversy over hours-long delays and abrupt cancellations in airports across the country. Scindia has said that "six-hour delays and eight-hour delays should now become a thing of the past" as these incidents are being monitored as a part of the new standard operating procedures (SOPs).